New Millennium Communications

 

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Home Networking Solutions

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Service & Support

New Millennium Communications is committed to providing the best possible service and support for your home network and small office needs.

 

  • Live telephone support is available Monday thru Friday from 9:00 AM PST to 8:00 PM PST. Late evening return calls can be made at the customer's request.

  • Calls are welcomed at anytime but if received after 8:00 PM PST, they may not be returned until the following business day.

  • Email trouble reports can be submitted by contacting service@nmcnet.com and will be answered within 24 hours.

The main trouble reporting telephone number is 1-805-796-5464; all email inquiries regarding technical support issues should be sent to service@nmcnet.com.

Please see the Contact Us page for more contact information.

 

Service Guarantee and Pricing

All of our home network installations come with the following service and support guarantee:

1) A full 30-day money back guarantee on all home network installations. If you are not satisfied for any reason, contact us with 30-days of your installation and we will fix the problem or return the full price of equipment and services if the issue cannot be resolved.

2) All home network installation customers receive free telephone technical support for 3-months following installation for any network related issues or problems.

Our full service customers and small business customers receive the standard services and guarantees, PLUS:

1) 30-day free on-site technical support for network related problems or issues.

2) 12-month free telephone technical support for network related problems or issues.

3) On-site replacement of faulty network equipment during the life of the manufacturer's hardware warranty. All provisions and limitations of the hardware manufacturer apply.

New Millennium Communications provides flexible billing to suit most business needs.  Hourly, Monthly, Quarterly, and Special Bid Project rates are available. Discounts are available with all support contracts.  Extended support plans are also available. Please call for more information.